Terms and Conditions of Holiday Accommodation
“Booking” means the period for which you have paid to stay at the Property.
“Property” means the properties fixtures, fittings and equipment.
“Owner” means the owner of the Property.
“Agent” means the manager of the Property.
“Guests” means the person/s who stay overnight in the Property during the Booking.
“Visitor” means a person a Guest permits to visit the Property during the Booking.
ACCEPTANCE & RESPONSIBILITY
Payment of the Deposit constitutes acceptance of these Terms & Conditions.
CHECK IN/ OUT
Check-in time is not before 3pm on the arrival date and check out time is not later than 11am on departure date.
Early check-ins and late check-outs are subject to prior arrangement and availability and extra charges may apply. All requests must be submitted in writing within 48 hours of arrival and on a weekday between 09:00-17:00.
Early check-ins and late check-outs are not offered in December or January.
There is no requirement to notify the agent if your arrival time is outside of normal business hours. Access to all properties is provided via a key lock box, the code for which will be sent 3 days and 1 day prior to arrival.
A deposit of 50% must be paid when making your booking to secure it. Bookings are not confirmed unless or until this deposit is received.
Payment in full must be received no later than 30 days prior to arrival.
Payments of the amount due must be received in Australian Dollars net of any transaction charges.
Please ensure payments are made within the specified time limits or the booking will be cancelled automatically without notice or liability to you.
We accept payment by the following methods: Visa and MasterCard only.
Cash, direct deposit or personal cheques will not be accepted.
Credit card payments will incur a surcharge of approx 2%.
CANCELLATION OR VARIATION BY GUEST
If you wish to vary or cancel your booking, please contact the Agent via email at: firstname.lastname@example.org.
An administration charge of $66 may be charged for any variation or cancellation and any merchant fees paid are non-refundable.
If your booking is cancelled more than 30 days prior to arrival, a full refund will be made.
If your booking is cancelled within 8-30 days prior to arrival, your 50% deposit is non-refundable but any monies beyond that are refundable.
If your booking is cancelled within 7 days prior to arrival, you will forfeit all monies paid.
A variation of the booking which reduces the number of nights stay will be a treated as a cancellation of the booking in respect of those nights.
Where a minimum night’s stay policy is in place, no refund will be made for a variation to the extent that it breaches our minimum night’s stay policy.
Should you be eligible for a refund, it will be made via SecurePay or EFT within 48hrs of cancellation.
UNAVAILABILITY OR CANCELLATION BY AGENT/OWNER
If the Property becomes unavailable for occupancy due to unforeseen circumstances (eg. fire, storm, damage, double booking) the Agent will inform you immediately and endeavour to obtain suitable alternative accommodation failing which, any money paid will be refunded in full.
A booking can be cancelled by the Agent or Owner for no reason providing it is cancelled 3 months prior to arrival. A total refund will be made via SecurePay or EFT within 48hrs of cancellation.
Credit card details must be provided to the Agent upon confirmation of your Booking or 48 hours prior to arrival, whichever occurs first.
Failure to provide credit card details may result in keys not being available for collection. If your booking was made through Airbnb, you do not need to provide additional credit card information to our office.
Any damage loss or expense incurred by the Owner as a result of your breach of these Terms & Conditions will be charged against your credit card. This is not limited to the amount of the security deposit. Examples include (but are not limited to) any breakage, damage or excess cleaning requirements, extra Guests or Visitors beyond those declared.
PARTIES, FUNCTIONS & GATHERINGS
As our properties are surrounded by permanent residents; parties, functions or gatherings are strictly prohibited. Experience Jervis Bay has a strict zero tolerance policy when it comes to parties.
We will be as flexible as possible with our guests however we do have to make sure that all neighbours are not affected by our bookings and will not hesitate to ask you to leave if your behaviour becomes loud, obnoxious or offensive in any way.
Breach of this condition may result in immediate termination and eviction without refund and extra charges for security, cleaning, garbage removal, wear and tear, repairs etc. All costs relating to the termination and eviction will be borne by you and you will be liable for a $1,000 penalty.
LINEN AND TOWELS
Where the Property description states LINEN SUPPLIED: linen, pillows, blankets and bath towels are supplied which must be left in the bedrooms or bath room on departure. Further linen may be hired through the Agent who will book linen packs on your behalf from a third party supplier. Beach towels are not included.
Cleaning and linen change usually occurs after your booking but can be arranged during your booking (for stays longer than 7 days) upon request and at additional cost to the guest.
Where the Property description states NO LINEN: guests must provide their own linen and towels.
Unless otherwise stated in property descriptions, pets are NOT allowed at the Property.
Where a property is suitable for pets you will need to ensure your pet has been treated for fleas and ticks prior to arrival.
Some pet friendly properties are fenced as indicated in the property description, however the total security of the fencing is never guaranteed by us. You are responsible for the whereabouts of your pets at all times.
We reserve the right to charge for excess cleaning costs due to dog hair, scratching or chewing damage, etc. Please clean the house upon departure to remove dog hair and any other mess inside the house. When you leave please check the gardens and lawns and clean up after your dog. If you do not clean up after your pet a charge will be applied.
An owner may change a property from pet friendly to not pet friendly at any time at their discretion.
You must comply with all applicable House Rules and all instructions from the Agent of the Property concerning occupancy, property, health, safety and quiet enjoyment of neighbours.
You are responsible for damage, breakages, theft and loss of the Property and any part of it during your stay. You must notify us of this immediately. Repair or replacement costs may be recovered using your credit card (at the Agents or Owners discretion).
Only the guests nominated and agreed to in the Booking may stay in the Property overnight. If any other guests stay, an extra charge of $200 per guest per night may apply or the agreement may be terminated without refund.
Disturbance to neighbours, including excessive noise is prohibited and may result in termination and eviction without refund. All costs relating to the termination and eviction will be borne by you and you will be liable for a $1,000 penalty.
Before departure, all food must be removed from fridges, all rubbish put in the appropriate council rubbish bins provided and crockery and cutlery washed and packed away. The Property must be left in a clean and tidy condition.
Extra cleaning charges may be incurred for the cleaning of dirty dishes, washing machine, dishwasher, emptying the fridge, removal of excessive rubbish, dirty/greasy BBQ etc. Should the cleaning fee be more than the usual cost for cleaning the property, additional cleaning costs will apply and be deducted from your security bond or charged to your credit card.
All furniture and furnishings must be left in the position they were in when you arrived otherwise a charge will apply and be deducted from the security bond or charged to your credit card.
Upon vacating, please turn off all lights, heaters, air conditioners and other electrical appliances that have been turned on during your stay.
The property should be vacated on time and secured. All windows and doors are to be locked. All keys must be returned to the key lock box.
Late departure without previous approval by the agent will incur a fee of 50% of the nightly rate on the day of departure.
You are responsible for the safekeeping and replacement of accommodation keys.
A lock out fee of $55 will apply should the agent be called to the property outside of office hours to assist with keys being locked inside the property.
If keys are left at the Property, a retrieval fee of $55 will apply and be deducted from the security bond or charged to your credit card.
If keys are lost during your stay, all replacement costs including callout fees will be deducted from the security bond or charged to your credit card.
Smoking is not permitted in the Property.
Should the property have a pool and damage or contamination (broken glass, oil) occurs during your stay, the cost will be deducted from the security bond or charged to your credit card.
Swimming pool safety must be observed and complied with in accordance with legislative requirements. Guests must ensure pool access gates are secured at all times and children are properly supervised.
No additional mattresses, tents or caravans are permitted in the property or on the grounds at any time.
While we do our best to ensure the photos and description of the property on our website and other 3rd party websites is accurate, they should not be relied upon as properties are being constantly upgraded or altered. If you have a special requirement you must let us know before booking.
We will endeavour to have the property in good working order, however we cannot guarantee every aspect of the property and especially items which can be inherently temperamental – electronics, wifi, television reception, barbecue lighters, or the functioning of pools and spas.
PROBLEMS OR COMPLAINTS
In the case of any problem or complaint, you must inform the Agent during your stay so the Agent or Owner has the chance to rectify the issue as quickly and efficiently as possible. You must allow repair/service access to the property during reasonable hours.
Any complaint which cannot be resolved locally must be notified in writing to the Agent prior to departure from the Property. Failure to follow this procedure may hinder the ability of the Agent to rectify the problem or complaint and reduce or extinguish any claim you may have.
We will not be responsible for compensation for issues that are reported late or after you vacate the property.
No compensation will be offered for disturbance or disruption to your stay where that disturbance or disruption is beyond the control of Experience Jervis Bay
We recommend all guests purchase travel insurance since the Agent or Owner are not responsible for any injuries, death, illness or accidents that may occur whilst staying at the property.